Explore FAQ
Frequently Asked Questions – Polemistis Watch Company
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1. What makes Polemistis watches unique?
Each Polemistis timepiece is crafted with precision, blending contemporary design with high-quality materials. Our focus is on delivering bespoke watches that reflect the personal style and preferences of our customers. The process involves a tailored approach, ensuring every watch is a unique reflection of craftsmanship and attention to detail.
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2. How long does it take to receive a custom watch?
Due to the personalized nature of our watches, it typically takes up to 6 weeks to create a timepiece. This includes design consultation, assembly, and quality control. Once the watch is complete, it is processed and shipped within 1-3 business days.
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3. What is your return and refund policy?
Custom-made watches are non-refundable unless there is a manufacturing defect. If you encounter any issues, please contact our customer support team for assistance.
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4. What materials do you use in your watches?
We use premium materials such as stainless steel, sapphire crystal, and high-grade automatic or quartz movements. Each watch is designed to provide durability, precision, and aesthetic appeal, ensuring long-lasting wear.
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5. Are Polemistis watches water-resistant?
Yes, all of our watches feature varying levels of water resistance, depending on the model. For example, our dive watches are equipped with higher resistance ratings for underwater activities, while other models, such as dress watches, are designed for everyday wear with moderate water resistance.
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6. Can I customize the design of my watch?
Absolutely. We offer customization options to make your watch truly unique, including choices in case size, finish, dial design, strap materials, and more. Our team will work with you to create a timepiece that meets your personal preferences.
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7. What types of movements are available?
Polemistis watches are equipped with either automatic or quartz movements, depending on the model. We use high-quality movements to ensure precision and reliability in every watch.
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8. Do you offer international shipping?
Yes, we ship worldwide. International shipping times may vary depending on your location, but we strive to ensure timely delivery. Shipping fees and import duties are calculated at checkout.
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9. How do I care for my Polemistis watch?
To maintain your watch's longevity, we recommend keeping it away from extreme temperatures and magnetic fields. Regularly clean the case and strap with a soft cloth, and ensure that the crown is fully pushed in to preserve water resistance.
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10. Do Polemistis watches come with a warranty?
Yes, all of our watches come with a two-year limited warranty that covers any manufacturing defects. Please refer to our warranty page for more details, or contact us if you have any specific concerns.
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11. Can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor the shipment's progress in real-time.
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12. Can I request a specific case size for my watch?
Yes, we offer various case sizes to suit different preferences and styles. Whether you're looking for a more substantial 44mm case or a sleek 36mm design, we can accommodate your request during the customization process.
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13. How do I know which watch model is right for me?
Our team can assist you in selecting the ideal watch based on your preferences for size, style, and intended use. Whether you desire a dress watch, a casual piece, or a robust dive watch, we’ll guide you through the attributes of each model to ensure it aligns with your needs.
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14. What types of straps are available?
We offer a wide range of strap options, including stainless steel bracelets, leather straps, rubber bands, and mesh designs. Each strap is carefully selected for durability and comfort, complementing the overall aesthetic of your watch.
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15. Can I engrave my watch?
Yes, we provide engraving services for those who wish to add a personal touch to their timepiece. You can choose to engrave initials, a special date, or a meaningful message. Our team will help you with placement and font options.
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16. What if I need to resize the bracelet or strap?
Our watches with stainless steel bracelets are adjustable. If further adjustment is needed, most local jewelers can assist you. Leather and other strap materials may also be easily adjusted to fit your wrist size.
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17. What is the best way to store my watch when not in use?
To protect your Polemistis watch, store it in a dry and temperature-stable environment. We recommend using a watch box or pouch to avoid scratches and ensure that the timepiece remains in excellent condition.
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18. How do I wind an automatic watch?
To keep your automatic watch running smoothly, it's important to wear it regularly or wind it manually if it hasn’t been worn for a while. To wind it, simply turn the crown in a clockwise direction 20-30 times. Avoid overwinding, as this can cause damage.
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19. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and select financing options at checkout. For more information, please refer to the payment section during the checkout process.
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20. How do I contact customer service?
Our customer service team is available to assist you via email. For any questions or concerns, you can reach us through our contact page, where you’ll find the appropriate channels for support.
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21. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us within 24 hours of placing the order. Given the custom nature of our watches, changes may not be possible once production has started.
