Refund Policy

Polemistis Watch Company

1. Legal Disclaimer
 Polemistis Watch Company takes pride in producing custom, high-quality timepieces. However, due to the personalized nature of our products, refunds are subject to the conditions outlined in this policy. This Refund Policy is governed by applicable consumer protection laws and does not affect your statutory rights.

All watches and related products are sold "as is." Polemistis Watch Company is not responsible for any indirect, incidental, or consequential damages resulting from product use, shipping delays, or issues beyond our control. We reserve the right to modify this policy at any time without prior notice. ​

2. Refund Policy

2.1 Custom Orders
Since each Polemistis watch is custom-made to order, refunds are generally not available once production has begun. Customers are encouraged to review all details before finalizing their order. However, exceptions may apply in cases of:

  • Manufacturing Defects: If the watch has a verified defect in craftsmanship or functionality, we will offer a repair, replacement, or refund.
  • Incorrect Orders: If you receive a product that does not match your order (e.g., wrong model, specifications), we will rectify the issue at no additional cost.
  • Cancellation Before Production: If you wish to cancel your order before production has started, a full refund will be provided. Once production begins, the refund is subject to a review process.

2.2 Non-Custom Orders
For non-custom, standard items, refunds are available within 30 days of purchase, provided the product is unused, unworn, and in its original condition, along with all packaging and documentation.

2.3 Conditions for Refund Eligibility
To be eligible for a refund, you must meet the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused and in the same condition as received.
  • All original packaging, tags, and documentation must be included.
  • Proof of purchase (receipt or order confirmation) must be provided.

2.4 Non-Refundable Items
The following items are not eligible for refunds:

  • Custom-made or personalized timepieces (unless there is a manufacturing defect).
  • Items that show signs of wear, damage, or modification.
  • Shipping fees, customs duties, and taxes.
  • Gift cards.

3. What to Include in the Refund Process

3.1 Requesting a Refund
To initiate a refund, please contact us at email or address listed at the end of this document, please include your order number, a description of the issue, and photos (if applicable) of the product. Our customer service team will review your request and guide you through the return process.

3.2 Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival. It is recommended to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of the returned item. Refunds will not be issued for lost or damaged returns.

3.3 Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert processing time, e.g., 7-10 business days].

3.4 Exchanges
If you wish to exchange your item for a different model or specification, please contact us within 30 days of purchase. Exchanges are subject to product availability and may require an additional charge if the new item is of greater value.

3.5 Damaged or Defective Items
In the event your item arrives damaged or is found to have a manufacturing defect, please contact us within [insert timeframe, e.g., 5 business days] of receiving the item. We will arrange for a repair, replacement, or refund at no additional cost.

3.6 Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, first check with your bank or credit card company. If the issue persists, please contact us at [watches@polemistiswatches.com] so we can investigate the matter.

4. Contact Information

If you have any questions regarding our Refund Policy or need assistance with a return, please reach out to us:

Email: watches@polemistiswatches.com
Mailing Address: 3130 Varney Lane STE 106, Pasco WA 99301