Shipping Policy

Polemistis Watch Company

At Polemistis Watch Company, each timepiece is crafted with precision and attention to detail, ensuring that it meets the highest standards of quality.

1. Custom Timepiece Creation
As a custom watch company, we work closely with our customers throughout the design and assembly process. Due to this personalized approach, it can take up to 6 weeks to complete your watch. This timeframe accounts for customer interaction, detailed craftsmanship, and the final assembly of the watch.

2. Shipping Timeframe
Once your timepiece is complete, we will process and ship your order within 1-3 business days. You will receive an email confirmation with tracking information once your order has been dispatched, allowing you to follow your shipment’s progress.

3. Shipping Destinations and Costs
We offer shipping to domestic and international locations. Shipping costs and delivery options will be provided at checkout. Depending on your location, delivery times may vary:

Domestic Orders: Estimated delivery time once shipped is [insert range, e.g., 3-7 business days].

International Orders: Estimated delivery time is [insert range, e.g., 7-21 business days], subject to customs clearance and local postal services.

4. Customs, Duties, and Taxes
For international orders, any customs duties, taxes, or import fees are the responsibility of the customer. These are not included in the shipping cost and may vary depending on your country’s regulations.

5. Tracking and Delivery
Upon shipping, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update. Delivery times are estimates and may be subject to delays due to customs or unforeseen carrier issues.

6. Returns and Exchanges
Please refer to our Returns and Exchanges Policy for more information on how to return or exchange a product.

7. Contact Information
For any questions or concerns regarding your order or shipping, please contact us at:

Email: watches@polemistiswatches.com
Mailing Address: 3130 Varney Lane STE 106, Pasco WA 99301